Privacy Policy

Joy Sun Bear, Inc. Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the www.joysunbear.com and Joy Sun Bear, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Joy Sun Bear, Inc. include www.joysunbear.com and Joy Sun Bear. The Joy Sun Bear website is a children's global education website site. By using the Joy Sun Bear website, you consent to the data practices described in this statement. 

Collection of your Personal Information

Joy Sun Bear may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Joy Sun Bear. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Joy Sun Bear website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Joy Sun Bear's public message boards, this information may be collected and used by others. 

Joy Sun Bear encourages you to review the privacy statements of websites you choose to link to from Joy Sun Bear so that you can understand how those websites collect, use and share your information. Joy Sun Bear is not responsible for the privacy statements or other content on websites outside of the Joy Sun Bear website. 

Use of your Personal Information

Joy Sun Bear collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Joy Sun Bear may also use your personally identifiable information to inform you of other products or services available from Joy Sun Bear and its affiliates. Joy Sun Bear may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Joy Sun Bear does not sell, rent or lease its customer lists to third parties. 

Joy Sun Bear may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Joy Sun Bear, and they are required to maintain the confidentiality of your information.

Joy Sun Bear will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Joy Sun Bear or the site; (b) protect and defend the rights or property of Joy Sun Bear; and, (c) act under exigent circumstances to protect the personal safety of users of Joy Sun Bear, or the public.

Use of Cookies

The Joy Sun Bear website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Joy Sun Bear pages, or register with Joy Sun Bear site or services, a cookie helps Joy Sun Bear to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Joy Sun Bear website, the information you previously provided can be retrieved, so you can easily use the Joy Sun Bear features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Joy Sun Bear services or websites you visit.

Security of your Personal Information

Joy Sun Bear secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 

Children Under Thirteen

Joy Sun Bear collects personally identifiable information from children under the age of thirteen. Joy Sun Bear collects this information for the following reason(s): JSB offers to its users a range of features on www.joysunbear.com, some of which are primarily targeted at children, and others that are intended for users of all ages and their families. Our sites and applications offer a variety of activities, including activities that may collect information from children. Below we summarize potential instances of collection and outline how and when we will provide parental notice and/or seek parental consent. In any instance that we collect personal information from a child, we will retain that information only so long as reasonably necessary to fulfill the activity request or allow the child to continue to participate in the activity, and ensure the security of our users and our services, or as required by law. In the event we discover we have collected information from a child in a manner inconsistent with COPPA’s requirements, we will either delete the information or immediately seek the parent’s consent for that collection.

If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If you are a parent and you have questions regarding our data collection practices, please contact us using the information provided at the end of this Statement of Privacy. 

Children’s Online Privacy Policy

Joy Sun Bear, Inc. (“JSB”), is committed to protecting the privacy of children who use our sites and applications. This Children’s Online Privacy Policy explains our information collection, disclosure, and parental consent practices with respect to information provided by children under the age of 13 (“child” or “children”), and uses terms that are defined in our general Privacy Policy. This policy is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”), and outlines our practices in the United States and Latin America regarding children’s personal information. For more information about COPPA and general tips about protecting children’s online privacy, please visit OnGuard Online.

  1. The Information We Collect From Children, How We Use It, and How and When We Communicate With Parents

JSB offers to its users a range of features on www.joysunbear.com, some of which are primarily targeted at children, and others that are intended for users of all ages and their families. Our sites and applications offer a variety of activities, including activities that may collect information from children. Below we summarize potential instances of collection and outline how and when we will provide parental notice and/or seek parental consent. In any instance that we collect personal information from a child, we will retain that information only so long as reasonably necessary to fulfill the activity request or allow the child to continue to participate in the activity, and ensure the security of our users and our services, or as required by law. In the event we discover we have collected information from a child in a manner inconsistent with COPPA’s requirements, we will either delete the information or immediately seek the parent’s consent for that collection.

Registration

Children can, in many cases, register with our sites and applications to view content, participate in contests, and engage in special features, among other things. During the registration process, we may ask the child to provide certain information for notification and security purposes, including a parent or guardian’s email address, the child’s first name and gender, the child’s member or account username, and password. We also may ask for birth dates from children to validate their ages. We strongly advise children never to provide any personal information in their usernames. Please note that children can choose whether to share their information with us, but certain features cannot function without it. As a result, children may not be able to access certain features if required information has not been provided. We will not require a child to provide more information than is reasonably necessary in order to participate in an online activity.

About the collection of parent email address: Consistent with the requirements of COPPA, on any child-targeted site or application, or in any instance where we ask for age and determine the user is age 12 or under, we will ask for a parent or guardian email address before we collect any personal information from the child. If you believe your child is participating in an activity that collects personal information and you or another parent/guardian have NOT received an email providing notice or seeking your consent, please feel free to contact us at info@joysunbear.com. We will not use parent emails provided for parental consent purposes to market to the parent, unless the parent has expressly opted in to email marketing or has separately participated in an activity that allows for such email contact.

Content Generated by a Child

Certain activities on our sites and applications allow children to create or manipulate content and save it with JSB. Some of these activities do not require children to provide any personal information and therefore may not result in notice to the parent or require parental consent. If an activity potentially allows a child to insert personal information in their created content, we will either pre-screen the submission to delete any personal information, or we will seek verifiable parental consent by email for the collection. Examples of created content that may include personal information are stories or other open-text fields, and drawings that allow text or free-hand entry of information. If, in addition to collecting content that includes personal information, JSB also plans to post the content publicly or share it with a third party for the third party’s own use, we will obtain a higher level of parental consent.

About Verifiable Parental Consent: Email Consent. In the event JSB wishes to collect personal information from a child, COPPA requires that we first seek a parent or guardian’s consent by email. In the email we will explain what information we are collecting, how we plan to use it, how the parent can provide consent, and how the parent can revoke consent. If we do not receive parental consent within a reasonable time, we will delete the parent contact information and any other information collected from the child in connection with that activity.

Teacher consent in lieu of a parent. With regard to school-based activities, COPPA allows teachers and school administrators to act in the stead of parents to provide consent for the collection of personal information from children. Schools should always notify parents about these activities. For more information on parental rights with respect to a child’s educational record under the Family Educational Rights and Privacy Act (FERPA), please visit the FERPA site.

Comments

Certain pages and blog posts that are directed to children allow users to communicate directly with other users by means of a comment system. In most cases, these comment systems employ filters that are intended to prevent the communication of both personal information and age-inappropriate words and phrases. In addition to filters, we may employ live moderation and/or encourage other users to flag inappropriate communications. We strongly encourage children who use these interactive features on our sites and applications never to provide personal information about themselves or any third party, and certainly never to attempt to circumvent our filters or moderation. We also recommend that parents carefully supervise their children when the children participate in online activities.

Contests and Sweepstakes

For contests and sweepstakes, we typically require only the information necessary for a child to participate, such as first name (to distinguish among family members) and parent email address (to notify the parent where required by law). We only contact the parent for more personalized information for prize-fulfillment purposes when the child wins the contest or sweepstakes.

Of course, some contests and sweepstakes ask the child to submit their own created content along with the child’s entry. In those instances, we may require parental consent prior to submission. Please see Content Generated by a Child above for more information on our collection, notice, and consent policies.

Email Contact with a Child

On occasion, in order to respond to a question or request from a child, JSB may need to ask for the child’s online contact information, such as an email address. JSB will delete this information immediately after responding to the question or request.

In connection with certain activities or services, we may collect a child’s online contact information, such as an email address, in order to communicate with the child more than once. In such instances we will retain the child’s online contact information to honor the request and for no other purpose such as marketing. One example would be a newsletter that provides occasional updates about a site, game/activity, educational materials, or personality/character. Whenever we collect a child’s online contact information for ongoing communications, we will simultaneously require a parent email address in order to notify the parent about the collection and use of the child’s information, as well as to provide the parent an opportunity to prevent further contact with the child. On some occasions a child may be engaged in more than one ongoing communication, and a parent may be required to “opt-out” of each communication individually.

Persistent Identifiers

When children interact with us, certain information may automatically be collected, both to make our sites and applications more interesting and useful to children and for various purposes related to our business. Examples include the type of computer operating system, the child’s IP address or mobile device identifier, the web browser, the frequency with which the child visits various parts of our sites or applications, and information regarding the online or mobile service provider. This information is collected using technologies such as cookies, flash cookies, web beacons, and other unique identifiers (which we define under the “Online Tracking Technologies” section of our general Privacy Policy). This information may be collected by JSB or by a third party. This data is principally used for internal purposes only, in order to:

-provide children with access to features and activities on our sites and applications

-customize content and improve our sites and applications conduct research and analysis to address the performance of our sites and applications generate anonymous reporting for use by JSB. In the event we collect (or allow others to collect) such information from children on our sites and applications for other purposes, we will notify parents and obtain consent prior to such collection.

Please contact us at the email address below with questions about the operators’ privacy policies and collection and use practices:

Email: info@joysunbear.com

  1. When Information Collected From Children Is Available To Others

In addition to those rare instances where a child’s personal information is posted publicly (after receiving high-level parental consent), we also may share or disclose personal information collected from children in a limited number of instances, including the following:

We may share information with our service providers if necessary for them to perform a business, professional, or technology support function for us.

We may disclose personal information if permitted or required by law, for example, in response to a court order or a subpoena. To the extent permitted by applicable law, we also may disclose personal information collected from children (i) in response to a law enforcement or public agency’s (including schools or children services) request; (ii) if we believe disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our sites or applications; (iii) to protect the security or integrity of our sites, applications, and other technology, as well as the technology of our service providers; or (iv) enable us to take precautions against liability.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Joy Sun Bear by contacting us here:

- Email: info@joysunbear.com

Changes to this Statement

Joy Sun Bear will occasionally update this Statement of Privacy to reflect company and customer feedback. Joy Sun Bear encourages you to periodically review this Statement to be informed of how Joy Sun Bear is protecting your information.

Contact Information

Joy Sun Bear welcomes your questions or comments regarding this Statement of Privacy. If you believe that Joy Sun Bear has not adhered to this Statement, please contact Joy Sun Bear at:

Joy Sun Bear, Inc.
P.O. Box 878
Agoura Hills, CA 91376

Email Address:
info@joysunbear.com

Effective as of November 30, 2016

© Joy Sun Bear, Inc. All rights reserved.

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